Terms and Conditions

Welcome to the website of ROCKET BEAN ROASTERY!

We built our website to share information about our company, our cafes, and our coffees; to allow you to purchase our coffees and other products and have them shipped directly to you.

The following terms govern your access to and use of the ROCKET BEAN ROASTERY website, including any content and services offered via our website. By using our website, you agree to these terms.

We may revise and update these terms from time to time. All changes are effective immediately when we post them. Your continued use of our website following the posting of revised terms means that you accept and agree to the changes.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

Intellectual property rights

ROCKET BEAN ROASTERY is registered trademark protected by Latvian and international copyright, trademark and patent laws.

The ROCKET BEAN ROASTERY Marks and Third-Party Marks may not be copied, imitated, or used, in whole or in part, without the prior written permission of ROCKET BEAN ROASTERY.

Any infringement of ROCKET BEAN ROASTERY rights will result in appropriate legal action being taken against you.

PAYMENT

Payment through the webshop is possible with PayPal. ROCKET BEAN ROASTERY reserve the right to cancel orders without subject to notice on account of typos, technical errors, changes in VAT and taxes, sold out items or force majeure.

Depending on where you live, the time it may take for your product to reach you, may vary.

GDPR

The General Data Protection Regulation (GDPR) (EU) 2016/679 is a regulation in EU law on data protection and privacy for all individuals within the European Union. It also addresses the export of personal data outside the EU.

To be in accordance with GDPR, we agree to the following:

Any user can contact us to change what data we store about them by emailing webshop@rocketbeanroastery.com.
While we do utilize Google Analytics to track site visits and marketing performance, we don’t save any IP addresses from visits to our website.
We do not use this information, or any other, to make automated decisions.
We use shipping information to send you coffee that has either been ordered or gifted to you.

REFUNDS

Our coffee is non refundable.

We will try to accommodate cancellation requests with a shorter notice period but make no guarantees of being able to stop an order with less than 48 hours notice due to the automated nature of our fulfillment process.

Handling Complaints

We will in every case acknowledge complaints within 5 working days.

We will ensure that in every case the customer is advised throughout the whole procedure.

Contact

Any questions, complaints, or claims regarding the Sites should be directed to: webshop@rocketbeanroastery.com.